Before returning items to us, please read and follow our sincere instructions below. We’ll appreciate your carefully reading on our return policy and making sure that all criteria are met before mailing any items back to us.
This return policy is applicable to all items in our site except those specially marked.
Before shipping out, we'll check every detail of the product for you; make sure that the related accessories are included. Our QC team tests products you ordered are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
General Return Policies
1. We DO NOT Refund unconditionally. You need to provide the pictures to prove the problems as detailed as possible and we have taken photos of dresses before delivery to avoid fraud.
2. Contact our customer service to initiate the return process within 7 days upon receiving your item(s).
3. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at contact us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
4. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not item ordered), we will be responsible for item exchange. Please help us send the dress to the correct person and we will pay the shipping fee. We will really much appreciate your help. You may also return the product and get a full refund.
5. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund and return the dress. In another words, you can keep the dress and also get a half refund.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.