Returning For Replacement or Refund
Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the dress that we made meets your requirement. Try your dress on as soon as possible without removing the tags, altering, or washing the dress
If the dresses are not in their original condition, we may charge higher processing fee to cover our lose.
Your order may not be refundable if the dresses turn out to be impossible to be resold!
Please use post mail instead of express delivery to return the items to save your shipping cost and avoid tax in our side.
For any items, if there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video(in 7days). Once it is verified, you can send the item back to us (customer assumes the shipping cost) only after you get our permission, and we will give you the corresponding refund.
If you are returning or exchanging dresses, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached.
All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection four times before being shipped out to minimize such problems from arising. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive.
Defective, Damaged or Misshipped Items
You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package.
If you wish to refund, you will need to cover the cost of shipping the product back to us. After returning the dress, we will inspect the dress to ensure that the defect was our responsibility, upon which we will offer you a complete refund within 16-20 days. However, if the defect is within aforementioned 10% difference, we can only offer you a partial refund of 20%-50%. We hope you can understand.